Terms of Service | Airflight

1. Acceptance of Terms

By accessing our website or using our phone booking services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services. We reserve the right to modify these terms at any time, and continued use of our services constitutes acceptance of any modifications.

2. Service Description

Airflight is an independent travel assistance service that helps customers with flight bookings, itinerary modifications, and travel-related inquiries. We are NOT affiliated with, endorsed by, owned by, or officially connected to any airline including but not limited to Delta Air Lines, United Airlines, American Airlines, or any other carrier.

Airline names, logos, and trademarks used on this website are for descriptive and informational purposes only. All airline services, policies, fees, and rules are determined solely by the respective airlines, not by Airflight.

3. Booking and Reservations

All flight bookings are subject to:

Availability of flights and seats at the time of booking
Airline terms, conditions, and fare rules
Accurate passenger information provided by you
Payment authorization and fraud verification

We act as an intermediary to facilitate your booking with airlines. The airline is the service provider for your flight, and their terms and conditions govern your travel.

4. Pricing and Payment

Prices quoted include airline fares, taxes, and any applicable fees. All prices are in U.S. Dollars unless otherwise stated. Prices are subject to change until payment is confirmed.

Service fees may apply for phone-based booking assistance. Any applicable service fees will be clearly disclosed to you before you complete your booking. Payment must be made by credit card, debit card, or other accepted payment methods.

You are responsible for ensuring all payment information is accurate and that you have authorization to use the payment method provided.

5. Changes and Cancellations

Changes to or cancellations of your flight booking are subject to the airline's policies, not ours. Most airline tickets are non-refundable or subject to change fees as determined by the airline.

If you need to modify or cancel your booking, contact us immediately. We will assist in processing your request according to airline rules. Additional fees charged by airlines for changes or cancellations are your responsibility.

6. Refunds

Refund eligibility is determined by the airline's fare rules and policies. We do not control airline refund policies. Service fees charged by Airflight are generally non-refundable, even if the airline provides a refund for the ticket fare. Refund processing times vary by airline and payment method.

7. Travel Documents

You are responsible for ensuring you have all required travel documents including valid passports, visas, health certificates, and any other documentation required for your travel. We are not responsible for denied boarding or travel due to inadequate documentation.

8. Limitation of Liability

Airflight acts solely as a booking agent. We are not liable for:

Flight delays, cancellations, or schedule changes by airlines
Lost, delayed, or damaged baggage
Service quality or safety issues during your flight
Acts of God, weather events, strikes, or other circumstances beyond our control
Any indirect, incidental, or consequential damages

All liability for flight services rests with the operating airline. Our liability is limited to the service fees paid to us, if any.

9. Call Recording

Calls to our phone number may be monitored or recorded for quality assurance, training, verification, and legal compliance purposes. By calling us, you consent to such recording.

10. Prohibited Conduct

You agree not to:

Provide false or misleading information
Use our services for unlawful purposes
Attempt to defraud or abuse our services
Harass or abuse our staff
Reverse engineer or attempt to access our systems improperly

11. Governing Law

These Terms of Service are governed by the laws of the United States. Any disputes arising from these terms or our services shall be resolved through binding arbitration in accordance with applicable arbitration rules.

12. Contact Information

For questions about these Terms of Service or to discuss your booking, please call us at (844) 204-0234. Our travel specialists are available 24/7 to assist you.