Privacy Policy
Last Updated: December 2024
Information We Collect
When you contact us for travel assistance services, we may collect personal information including but not limited to: your name, email address, phone number, payment information, travel preferences, passport details (when necessary for international bookings), and other information you voluntarily provide during our interactions.
We also collect technical information automatically when you visit our website, including IP address, browser type, device information, and browsing activity through cookies and similar technologies.
How We Use Your Information
We use the information we collect to:
- Provide travel booking assistance and customer support services
- Process transactions and send booking confirmations
- Communicate with you about your travel plans and service updates
- Improve our services and develop new features
- Comply with legal obligations and prevent fraud
- Send promotional communications (with your consent)
Call Recording
Phone conversations with our travel specialists may be recorded for quality assurance, training purposes, verification of booking details, and to ensure accurate service delivery. By calling our phone number, you consent to such recording. Recordings are stored securely and are not shared with third parties except as required by law.
Information Sharing
We do not sell your personal information to third parties. We may share your information with:
- Airlines and travel service providers necessary to complete your bookings
- Payment processors to facilitate transactions
- Service providers who assist in operating our business
- Law enforcement or regulatory authorities when required by law
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes SSL encryption for data transmission and secure storage systems. However, no method of transmission over the internet is 100% secure.
Your Rights
Depending on your location, you may have rights to:
- Access your personal information
- Request correction of inaccurate data
- Request deletion of your data
- Object to processing of your information
- Withdraw consent for marketing communications
Cookies
Our website uses cookies to enhance user experience, analyze site traffic, and deliver personalized content. You can control cookie preferences through your browser settings. Disabling cookies may affect website functionality.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at (844) 204-0234.